Frequently Asked Questions
Expert guidance on your luxury jewelry and timepiece acquisitions.
Are the diamonds and gemstones at E.D. Marshall Jewelers certified?
Yes, our diamonds are GIA certified, and our precious gemstones are accompanied by reputable laboratory reports to ensure the highest standards of quality and authenticity.
What is your shipping policy for high-value items?
We provide complimentary, fully insured overnight shipping for all domestic orders over $500. A signature is required upon delivery for your security.
Do you offer professional jewelry appraisals?
Absolutely. We have GIA-trained gemologists on staff who provide comprehensive appraisal services for insurance, estate, or resale purposes.
What is your return policy for online purchases?
We offer a 14-day return period for online orders, provided items are in their original, unworn condition with all security tags and original packaging intact.
Do you provide repair and maintenance services?
Yes, we offer full-service jewelry and watch repair, including battery replacements, ring resizing, and professional cleaning by our master jewelers and horologists.
Can I trade in my old jewelry or watches?
We specialize in buying and trading luxury estates. You can bring your fine jewelry or timepieces to our showroom for a professional evaluation and trade-in credit.