Returns & Exchanges
At E.D. Marshall Jewelers, we stand behind the exceptional quality of our luxury timepieces and fine jewelry. If you are not completely satisfied with your purchase, you may return your item in its original, unworn condition within 14 days of delivery.
Initiate Your Request
Contact our concierge team via email or phone to request a Return Merchandise Authorization (RMA) number and receive a secure shipping label.
Secure Packaging
Place your item in its original presentation box with all certificates, warranty cards, and manuals included, then pack securely in a new shipping box.
Insured Shipping
Affix the provided prepaid FedEx insured label to your package and drop it off at a staffed FedEx location to ensure the safety of your high-value shipment.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing